Contact centre information clerks provide advice and information to clients, respond to queries regarding a company’s or an organization’s goods, services or policies, and process financial transactions using the telephone or electronic communications media, such as email. They are located in premises that may be remote from clients or other operations of the organizations or companies about whom information is provided.
Skill level:
Semi-skilled
Check your pay
- Salary range for the majority of workers in Contact centre information clerks - from Ksh34,476 to Ksh87,308 per month - 2025.
- A Contact centre information clerks typically earns between Ksh34,476 and Ksh77,444 net per month at the start of the job.
- After 5 years of service, this is between Ksh41,712 and Ksh110,560 per month for a working week of 45 hours.
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Job Responsibilities
- Dealing with incoming calls and messages from clients, whether to answer queries, handle calls for service or sort out complaints
- Identifying requirements and entering events into a computer system
- Dispatching tasks to other units, when relevant
- Invoicing or handling payments, where necessary
- Sending letters, information sheets and other documents to clients
- Advising clients of additional products or services
