Enquiry clerks respond to personal, written, electronic mail, and telephone enquiries and complaints about the organization’s goods, services and policies, provide information and refer people to other sources. They are employed in locations which put them in direct contact with clients or with the production of the goods and services provided.
Skill level:
Semi-skilled
Review your Income
- Salary range for the majority of workers in Enquiry clerks - from USh484,967 to USh1,789,772 per month - 2025.
- A Enquiry clerks typically earns between USh484,967 and USh1,489,620 net per month at the start of the job.
- After 5 years of service, this is between USh484,543 and USh1,500,247 per month for a working week of 48 hours.
Salary Check
Duties and tasks
- Answering inquiries about goods, services, and policy and providing information about their availability, location, price and related issues
- Responding to enquiries about problems and providing advice, information and assistance
- Recording information about enquiries and complaints
- Referring complex enquiries to team leaders or expert advisers
- Issuing relevant forms, information kits and brochures to interested parties
